Case study
How Royal Atlantic Beach Resorts modernized owner reporting and direct bookings — at 90 rooms
The property
Montauk, NY — oceanfront, 90 rooms
Royal Atlantic Beach Resorts sits directly on the beach in Montauk, at the far tip of Long Island's South Fork — a 90-room property with the reporting complexity of a much larger resort and the guest experience of a beach getaway.
The challenge
At 90 rooms, Royal Atlantic Beach Resorts runs at a scale where small reporting gaps compound fast. Before QuillStay, owner reporting was harder to keep accurate as the property grew, and the booking experience on their own website wasn't converting the way it should — pushing more guests toward OTAs and their commissions than the team wanted.
"QuillStay was a great improvement to our business and front desk."
The switch
Royal Atlantic moved its full 90-room operation onto QuillStay, connecting owner reporting directly to live booking data and rebuilding their direct booking flow so guests could book on the property's own site with the same ease as an OTA listing.
Before
Owner reports pieced together with less accuracy at scale, and a guest booking experience that sent more traffic to OTAs than the property's own site.
After
Owner reporting the team describes as "much easier and more accurate than ever," alongside a direct booking experience built to compete with OTAs on ease of use.
In their words
"QuillStay was a great improvement to our business and front desk. It has made owner reporting much easier and more accurate than ever, and greatly improves the guest experience booking directly with us."
Michael K. — Royal Atlantic Beach ResortsSee what QuillStay could do for your property
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